Communication Preferences
How do I update my Communication Preferences? (the newsletters and emails you will receive)
Communication Preferences can be updated by navigating to My Content and selecting communication preferences.
Events
How do I register for an event?
Find the event you want to register for click on its title.
Details of the event will appear on the next page including:
Date, Time and Location
Registration Fees (including GST) for Members and Non Members
An option to Register attendee.
Step 1
Click on Register attendee.
Step 2
Fill in the first name, last name, company and any special dietary requirements of the attendee.
Step 3
Click Add to cart. To register another attendee, click Add to cart and register another.
When done a message will appear at the top of your page to say the item has been added.
You can continue shopping, checkout, or view your cart.
Step 4
When your purchases are complete, please go to your Cart to make payment. This is in the top right for desktop users or in the menu structure for mobile users.
To check out you will need to login to your account.
If you are an APGA Member but have forgotten your password, please select Login in the top right hand corner of the website (or in the menu structure on a mobile device) and select Request new Password.
Non APGA Members are welcome to create an account. If you already have an account, simply Login. If you do not have an account please select Login in the top right hand corner of the website (or in the menu structure on a mobile device) and select Create account.
For assistance in making payment please see How do I complete my payment.
How do I book a table for an event?
Step 1
Find the event you want to register for and Click on its title.
Details of the event will appear on the next page including:
Date, Time and Location
Registration Fees (including GST) for Members and Non Members and Tables of 10
Step 2
Click on “Click here to book” under the registration fees – Table of 10.
Step 3
Click on register attendees.
Step 4
List the name, company and any special dietary requirements for each of your guests.
If you have not confirmed your guests yet, please write TBA.
Step 5
Click on Add to cart. To register another attendee, click on Add to cart and register another attendee.
When done a message will appear at the top of your page to say the item has been added.
You can either continue shopping, checkout, or view your cart.
When you have completed your purchases please go to your Cart to make payment. This is in the top right for desktop users or in the menu structure for mobile users.
When I register for an event I do not receive Member Rates. Why is that?
There could be several reasons for this.
- You’re not logged into your account. You can do this at checkout.
- You do not have an account set up.
- You are not connected to your APGA Member company.
- Your company is no longer an APGA Member.
APGA Members who have not logged into our website before or have forgotten their password should click Log in and then Reset password to ensure that you are accessing the account with all of your member privileges attached to it.
If you are logging in as a member and the correct member discount is still not showing, please contact APGA.
How do I complete my payment?
Payment details do not appear on screen when a registration or purchase is made. Rather, our website uses a Cart system to collate your purchases and allow you to make single or multiple purchases in one location.
All purchases via the APGA website will create a transaction in your Cart. Your Cart can be found in the top right for desktop users or in the menu structure for mobile users. Go to your Cart to complete any transaction on our website.
Step 1
If you decide you don’t want to purchase a particular product/event which is appearing in your Cart, you can click on Remove at the right hand side of the item.
Step 2
When the list of items matches the purchases that you wish to make please click on Checkout.
Step 3
You will then be asked complete the details for billing (invoice). Much of this will come up automatically from your record if that information has previously been supplied by you.
Select your payment method.
Please make sure the following areas are completed:
· Country
· First Name
· Last Name
· Street Address 1
· City
· State
· Post Code
Add your purchase order code if required.
Then click on Next
Step 4
The next screen will ask you to confirm both your details and the details of your order. Please take the time to make sure they are correct.
If they are correct please click on Place Order.
If not, please click on Previous to update your purchases or details.
Once Place Order has been clicked, an invoice is created, so make sure you have all the required details inserted before you click Place Order.
Step 5
The following screen is to enter your credit card details to complete the order. These are mandatory fields.
Card Number
Credit card number with no spaces or dash characters
Expiry Date
Credit card expiration date
Credit Card CCV
The CCV is normally a three-digit number printed on the magnetic stripe on the rear of the credit card.
And once entered then click on Make Payment.
Step 6
You will receive a tax invoice/receipt for your records by email.
Where can I access a receipt for an event?
Please go to My Portal.
From there please go to Transactions under the My Account heading. The next page will show your purchases and you can print or re-send your invoice from this page.
Interest Groups
How do I update my interest groups?
We encourage you to browse the Interest Groups (http://www.apga.org.au/interest-groups) and choose the most appropriate for yourself so that will be kept up to-date with News, Events and Resources relating to that topic.
Member log-on
Why can't I log-on?
Your log-on from the old APGA site was not able to be transferred. Rather than allocate random new log-ons to everyone, we ask that the first time you log on to the new website you request a new password by clicking the Login button located on the top right corner of the home page. A small window will appear where you can request a new password using the email address attached to your account.
Membership
How do I view my current membership?
Current Subscriptions lets you view your current active or expired membership plans attached to you and your business. It will let you renew membership on this page as well as the home page of the Member Portal.
What if I work for a Member company but don't have an account yet?
Click on the Log-in button on the top right of the website. Click Create Account. Fill in all your personal details, use your work email address and then try to connect to the company you work for. That will send a message to APGA that there is a new member account to approve. Approval is done by humans, so may take some time and only occurs during business hours.
Non-member friends of APGA
I'm not a member of APGA but I'm interested in the pipeline industry. Can I receive information?
Yes. You can create an account as a webfriend. This will give you options to choose to receive our publicly available notifications, such as event notices, and to choose interest groups.
Profile information
How do I update my address?
To change your personal address - In the left menu of My Member Portal, choose Addresses.
How do I update my phone number or name?
To change your name or phone number - In the left menu of My Member Portal, choose Personal Details.
How do I edit my log in details while signed in?
Login details under my account in the member portal lets you edit your email address used to login and also the password.
