Due to continuing issues with COVID-19, APGA has updated its cancellation policy to reflect changes that may be forced by outbreaks of the coronavirus.

General notice on alterations

All alterations or cancellations must be made in writing and will be acknowledged in writing.

Notification should be sent to:

Conference Co-ordinators

PO Box 4994

CHISHOLM ACT 2905

Facsimile 02 6292 9002

Email: conference@confco.com.au

Cancellations due to COVID-19

Conditions that apply to cancellations, substitutions and rescheduling of the Convention due to COVID-19 are listed below.

All other cancellations will be subject to the standard cancellation policy.

Cancellation of face-to-face event

If the face-to-face event is cancelled by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, APGA will, if possible, hold a virtual Convention and all delegates will be transferred to the virtual event. The difference in price between in-person attendance and virtual attendance will be refunded, less any costs imposed by the venues and/or subcontractors. If no virtual event is possible, registration will be refunded in full, less any costs imposed by the venues and/or subcontractors.

Postponement of face-to-face event

If the face-to-face event is postponed by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, delegates will be notified immediately and offered assignment of equivalent registration for the new date. If the new date is unsuitable, the registration will be refunded in full.

Registration changes

Delegates who are unable to attend the Convention due to their location in a declared COVID-19 hot spot will be automatically transferred to become virtual delegates. The difference in price between in-person attendance and virtual attendance will be refunded, less any costs imposed by the venues and/or subcontractors. No refund will be applicable to No Shows.

Substitutions

As with all APGA events, substitutions are allowed for delegates. Please notify APGA in writing if substitutions are required.

Partner registrations

If the face-to-face event is cancelled by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, partner registration will be refunded in full.

If the face-to-face event is postponed by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, partners will be notified immediately and offered assignment of equivalent registration for the new date. If the new date is unsuitable, the registration will be refunded in full.

Registration will be refunded in full for partners who are unable to attend the Convention due to their location in a declared COVID-19 hot spot. No refund will be applicable to No Shows.

Processing of refunds

Refunds will be processed within 28 business days of receiving a refund request in line with the Cancellation Policy.

Exhibition

If the face-to-face event is cancelled by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, APGA will refund the exhibition stand price less any costs imposed on APGA by the venues and/or subcontractors.

If the face-to-face event is postponed by APGA due to an outbreak of COVID-19 restricting travel to, or circulation within, Brisbane, APGA will roll-over the exhibition stand price to the new date.

APGA will assist exhibitors and exhibition stand staff who are unable to attend the Convention due to their location in a declared COVID-19 hot spot to make new arrangements for their stand. If stand staff are unable to be found, APGA will try to find a new exhibitor for the stand and, in that case, will refund the stand cost to the original exhibitor. If no new exhibitor is able to be found, APGA will refund the stand cost, less any costs imposed on APGA by the venues and/or subcontractors.  

Accommodation

If the Convention is cancelled due to restrictions from COVID-19, the hotel cancellation terms will STILL apply so please consider this when booking. The conference organisers are not responsible for any cancellation charges from the hotel in these circumstances.

We recommend to all attendees to look at travel insurance.

All cancellations and amendments must be made in writing to Conference Co-ordinators and will be acknowledged by email.

Cancellation fees will occur from 45 days prior to the Convention.  If a booking is cancelled or reduced within 45 days prior to arrival, the credit card provided will be charged unless the room(s) can be resold.

Full payment of your account will be required at the time of your arrival.  NOTE: Some hotels may charge a deposit or process pre-authorisation to ensure the validity of the card supplied. Check the hotels individual terms when booking.

Standard cancellation policy

An administration fee of $110.00 will be charged to any participant cancelling before Friday 2 July. Cancellations received after Friday 2 July and before Friday 23 July will incur an administration charge of $220.00. All cancellations received after Friday 23 July will be required to pay full registration fees.

 

Substitute delegates will be accepted.

Social Functions

Additional/individual ticket sales

An administration charge of $44.00 will be made to any guest cancelling before Friday 23 July. Cancellations received after Friday 23 July will be required to pay the full fee. Substitute delegates will be accepted, however, complimentary delegate tickets are not transferable. By submitting your registration, you agree to the terms and conditions of the cancellation policy.